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What we will and cannot do

We will:

  • investigate complaints concerning criminal matters
  • intervene where vulnerable consumers are targeted by rogue traders
  • visit businesses to ensure they are complying with consumer protection legislation
  • ensure that every resident, whatever their circumstances, is entitled to equal access to all council services

We recognise that the borough is made up of people with a wide range of abilities, backgrounds and lifestyles. You have the right to receive services sensitive to your needs.

We cannot:

  • close businesses down
  • obtain a refund for you
  • take action when the criminal law has not been broken
  • tell you which businesses to avoid
  • recommend businesses

Even though we cannot recommend businesses, there is a website that may be able to help. TrustMark is a scheme supported by the government, consumer groups, and the building industry whose aim is to provide information about 'reputable' firms to do repairs, maintenance and improvement work in your home or garden.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 22 Aug 2018 at 11:26