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Trustworthy traders and businesses

At Trading Standards we are often asked to recommend a trader to carry out good, reliable, value for money work. Unfortunately, we cannot do that and instead offer some tips on how to lessen the risk of employing a bad one.

Trust Mark : This link opens in a new window TrustMark

TrustMark is a scheme supported by the Government, consumer groups, and the building industry. Its aim is to provide information about 'reputable' firms to do repairs, maintenance and improvements work in your home or garden.

If a firm displays the 'TrustMark' logo you know that an approved trade association or other certification organisation has checked the firm and found it meets certain standards the Government have set.

Remember however, that not every trader can be relied upon to tell the truth and that a 'TrustMark' sign might not be genuine.

Age UK online 'trusted trader' directory for London

Launched in 2013, the Age UK London - Business Directory is designed to help you find the products or services that you are looking for from local traders that have been checked out by local Age UK staff. The website enables use of easy to use search facilities to find a trader you can trust. You can find plumbers, gardeners, builders, decorators, electricians, cleaners, solicitors or any other service or product you are looking for.

Trading Standards advice

  • Never agree to have work done on the spot by someone who knocks on your door.
  • Ask family, friends or neighbours if they have used anybody they have been happy with. If this isn't possible you could contact a trade association for details on reputable traders in your area.
  • Ideally you should try to get at least three estimates from different traders so you can compare costs and make a decision, free from any pressure that you can feel under if the trader is there with you.
  • When you've found a trader who you are happy with, ask them to give you a written estimate to confirm what has been agreed and the exact price. A genuine trader will be more than happy to do this for you.
  • You may be asked to pay a deposit and the balance on job completion, if there are any problems they can be sorted out before you pay the full price.
  • Be aware once you have paid a deposit you have agreed to the contract and if you change your mind you may not get this back.
  • Never pay in full before the work is done.

You will have statutory rights under the Supply of Goods and Services Act 1982.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 14 Aug 2018 at 14:00