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Tell Us Once service

When someone dies you will need to notify a number of different government departments and local services with a lot of similar information. The Tell Us Once service makes this process much easier.

What is Tell Us Once?

With Tell Us Once, when someone has died in the borough, we help tell all the relevant people and organisations who need to know. If the deceased lived outside of the borough you can still use the Tell Us Once service if their local authority is signed up to the programme.

After the registration of death we can add the details of the deceased to the Tell Us Once national database.

What you will need when you attend the register a death appointment:

  1. passport or passport number (if held)
  2. driving licence or driving licence number (if held)
  3. deceased's national insurance number
  4. deceased's surviving husband, wife or civil partner's national insurance number
  5. information about any benefits and services the deceased may have been receiving (eg state pension, income support, housing benefit, library card etc)
  6. Blue Badge (if applicable)

If you do not bring with you this information or you are using the walk in service without an appointment, you can still use the national Tell Us Once service, either online or by telephone. The registrar will register you onto the National Tell Us Once service and we will give you a letter with a reference number and instructions on how to use the service. It is advisable to do this within a week of making the registration.

Who can we give information to?

  • Child benefit
  • Department for Work and Pension
  • Disability service and Carers' service
  • Driver and Vehicle Licensing Authority (DVLA)
  • HM Revenue and Customs
  • Identity and Passport Service
  • Jobcentre Plus
  • Pension Service
  • Tax credits

Local services

  • Adult social services
  • Blue badge
  • Council housing
  • Council tax
  • Council tax benefit
  • Electoral services
  • Freedom passes
  • Housing benefits
  • Library service
  • Payments owed for council services
  • Parking

How is the information given to Tell Us Once treated?

All your inormation is treated securely. The organisations that receive your information will use it to update their records, but only as the law allows.

How will I know who has been told?

You will be able to print off a list (if you have used the online service) or you will be sent a letter (if you have used the telephone service) that details your reference number and which organisations have been notified on your behalf, together with contact details in case of any query. Those organisations may contact you separately to confirm that the relevant processing has been completed.

I used the Tell Us Once service but have not heard from all of the organisations notified. What should I do?

Tell Us Once will notify all parties of the bereavement, provided you have given the necessary consent. Organisations will not always contact you, however you may contact the Tell Us Once telephone service with any further enquiry on 0800 085 7308.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 07 Dec 2018 at 14:15