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How to respond

For a business to continue effectively beyond an incident (and potentially throughout), it is best to respond quickly and appropriately.

Roles and Responsibilities

By ensuring that all members of staff are aware of the incident and know their roles and responsibilities, a business can continue to operate (even at a reduced level). Within a business continuity plan there are several key sections which should be included.

Invocation/activation procedures

  • How the plan will be invoked should be detailed, including who has the authority to activate the procedures within the organisation and under what circumstances. A focus on activating teams as quickly as possible should be considered to ensure there are no delays in mobilisation that may affect the overall response.

Contact details

  • The plan should include essential contact details of all stakeholders especially of staff who are involved in the activation of this plan.

Incident management

Tasks that will be required to manage the initial phases should be documented, including the details of the individuals responsible for each task. This may include:

  • site evacuation procedures
  • mobilisation of first aid, safety or evacuation teams locating and accounting for those who were on the site
  • ongoing employee/customer communications and safety briefings
  • detailed plans for communicating with all relevant staff, as well as for wider stakeholders and media if required
  • consideration for anyone with disabilities or other specific needs
  • a room/location/space that can be the focal point for where the organisation's response should be managed

Further to this an alternative should be nominated in case the original is unavailable. Both locations should have appropriate resources to assist in the incident management such as telecommunications, computers and stationary with which the incident management responders can initiate the response. 

Business continuity and recovery

  • Plans should outline the critical activities to be recovered (including timescales and recovery levels required), the resources available throughout the response (including processes for mobilising the resources) and detail the actions and tasks needed to ensure the continuity and recovery of your critical activities. 


In the event of a business requiring evacuation staff may be required to leave the premises.

  • Larger businesses may be able to afford off site alternative locations - either within their own business's facilities or through a dedicated company's facilities for this sort of situation. For a smaller business, alternative premises may be more difficult (consider all possibilities including borrowing office space or working from home options).
  • Shops may need to look for alternative options for trading in the event of an incident affecting their premises. More details can be found by using the links on the right.
  • There are many benefits to enabling your workforce to operate from home which include reducing transport issues during an incident, more available workspaces and less requirements for additional alternative locations.


In the event of the business premises being flooded, there is likely to be some damage internally and externally to the buildings. Businesses should ensurre they have processes in place for getting insurance and other associated organisations to review the damage as quickly as possible, so that any repairs can be made in an appropriate time period to get the organisation operating as quickly as possible.

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Article utilities:  Bookmark and Share Print Print this page Last updated: 03 Mar 2020 at 15:44