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Hayes One Stop Shop

The Hayes One Stop Shop provides local access to council services in the library at Botwell Green Sport and Leisure Centre.

Map and contact details »

Council services available

Benefit self serve area is available Monday to Friday 9.30am to 5pm. Help will be available Monday to Friday 9.30am to 12.30pm.

A customer service representative will be available every Monday and Friday, 9.30am to 12.30pm and 1.30pm to 5pm.

Tuesday to Thursday - for enquires, please call 01895 556666.

We can assist you with:

  • Homelessness
  • Council tenancy
  • Locata enquiries 
  • Rent account (you can pay your rent online)
  • Housing repairs - call 01895 556600
  • Environmental enquires, online or call 01895 556000

We also host theme days with services such as the police, health authority and fire service. Details of events are advertised at the centre.


Other services

In addition to council services, you will also find assistance from the following organisations:

Citizens Advice Bureau

Face to face interviews: The Citizens Advice Bureau provides advice on utility bills, employment, immigration and debt. They can also assist with completion of application forms.

  • Days: Tuesdays, Wednesday and Thursday
  • Times: 9.30am to 12.30pm
  • Website

Hillingdon Carers

Providing information, advice and support to people with caring responsibilities.

  • Days: Monday (first and third Monday of each month)
  • Times: 10am to midday
  • Website

Hillingdon Victim Support Service

Providing free, confidential help and information to victims of domestic abuse.

  • Days: Monday 
  • Times: Drop in service 2pm to 5pm 

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Article utilities:  Bookmark and Share Print Print this page Last updated: 29 Apr 2019 at 15:24